Emilia's FAQ | Portuguese Grilled Chicken
Everything you need to know about your Emilia experience
With its authentic flavors enhanced by a local touch, Emilia offers a culinary experience where the true, delicious taste of Portuguese grilled chicken comes to life. Do you have questions about our dishes, cooking methods, locations, or services? Find answers to frequently asked questions here to make the most of your visit or online order.
Menu & Ingredients
What types of dishes does Emilia offer?
Our menu showcases Portuguese grilled chicken in a variety of formats: classic sandwiches , fabulous salads , must-try bowls , original poutines , and family combos . Each creation combines Portuguese traditions and local inspiration for an experience that is both creative and comforting.
Do your dishes contain spicy ingredients?
Some dishes include traditional Portuguese spices, but several options offer a milder heat. You can also adjust the spiciness level when ordering.
Orders & Delivery
Can I order online?
Yes. Order easily through our website and enjoy our Portuguese grilled meats at home or at the office. Depending on your location, various delivery or pickup options are available.
Do you offer pick-up at the restaurant?
Yes, most of our branches offer a quick pickup service. Simply select the restaurant closest to you when placing your order.
Can I modify my order once it has been placed?
Depending on the progress of your order, our team will do its best to accommodate you. Please contact the branch you selected as soon as possible.
Restaurants & In-Store Experience
Where are the Emilia restaurants located?
Emilia is present in Montreal, on the South Shore, in Sherbrooke, and in Toronto. We are actively working to expand our presence to bring the Emilia experience to more neighbourhoods .
Do you offer table service?
Yes. Depending on the branch, you can enjoy a meal on site, in a friendly atmosphere showcasing Portuguese cuisine and its warm aromas.
Can I reserve a table?
Reservations are generally not required. Most branches operate on a "first come, first served" basis.
Food Allergies & Preferences
Do you have any gluten-free options?
Some options may be suitable for people reducing their gluten intake. However, traces may be present. Always inform our team when placing your order.
How to manage food allergies?
Our teams are trained to assist customers with dietary restrictions. Please mention any allergies and preferences so we can guide your selection.
Quality & Commitment
Where do your ingredients come from?
We prioritize freshness, quality, and local sourcing whenever possible. Our Portuguese inspirations are combined with local ingredients to create authentic and accessible dishes.
What distinguishes Emilia from other Portuguese chicken restaurants?
Our difference rests on three pillars:
- Authenticity : Portuguese recipes revisited with finesse;
- Local inspiration : incorporating ingredients from the local market;
- Grilling expertise : masterful cooking that defines the Emilia experience.
Emilia Loyalty Program
What is the Emilia loyalty program?
Our loyalty program allows you to accumulate points with every purchase, whether in-restaurant or online. These points can then be redeemed for delicious rewards, exclusive benefits, or personalized offers.
How can I register?
Registration is simple and free. Just download our loyalty app or create an online account. Once registered, your points will accumulate automatically with every order.
How does the points accumulation system work?
Each purchase earns you a certain number of points, depending on the amount spent. When you reach a rewards level, you can redeem your points for products, discounts, or exclusive benefits.
Can I use my points in restaurants and online?
Yes. Your points are linked to your Emilia profile, allowing you to use them both in-store and when ordering online.
Does the application offer any other advantages?
Yes! The application allows you to:
- to check your points balance in real time,
- to discover the latest additions to the menu,
- to access exclusive promotions,
- to easily locate branches near you,
- and to quickly order your favorite dishes.
Franchise & Business Opportunities
How to become an Emilia franchisee?
Want to join the Emilia family? Contact our team! We'll guide you through the first steps and explain the selection criteria.